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Whistleblowing policy


Percetakan Nasional Malaysia Berhad and its subsidiaries (“PNMB Group”) are committed to the highest standard of integrity, openness and accountability in the conduct of its businesses and operations. It aspires to conduct its affairs in an ethical, responsible and transparent manner.
Recognising the above-mentioned values, PNMB Group provides an avenue for all PNMB personnel and members of the public to disclose any improper conduct within the Company.


This policy is to encourage and provide an avenue for all personnel, customers and vendors to disclose any improper conduct in accordance with the procedures as provided for under this policy and to provide protection for PNMB personnel and members of the public who report such allegations.


3.1 The confidential disclosure may be made through the Whistleblowing Channel within the PNMB Group as set out in this Policy or to the relevant regulatory authorities or enforcement agencies. Disclosures to the regulatory authorities or enforcement agencies will be governed by the Whistleblower Protection Act 2010 or the relevant acts, as applicable. The provisions in this Policy only relate to disclosures made through the whistleblowing channel within the PNMB Group.
3.2 However, this Policy is not intended to cover the following:
i) Customers’ complaints about PNMB’s products and services; and
ii) Personal grievances concerning an individual’s terms and conditions of employment or other aspects of the working relationship, such as complaints of bullying or harassment, which are to be dealt with under the PNMB’s procedures on grievance.

In the event a PNMB personnel is unsure whether a particular act or omission constitutes improper conduct under this Policy, the personnel is encouraged to seek advice or guidance from the Head of Risk Management, Compliance, Integrity & Audit Department or Head of Human Capital Department, where applicable.



This Policy applies to all Directors and employees of PNMB Group (collectively referred to as “Personnel”). It is also expected that all bidders, business partners, contractors, consultants, business associates or other service providers that includes their employees, contractors, agents and related entities providing goods and/or services to PNMB Group, comply with the relevant parts of this Whistleblowing Policy when performing such work or services.


5.1 Every complaint, report or information can be channelled via mail, email, telephone or a face-to-face meeting. It is imperative where possible that a meeting with the complainant be made to ensure the credibility and validity of the information received.
5.2 The Whistleblowing Channels available include the following:
i) Email the report to [email protected];
ii) Phone at 03-9236 6888; or
iii) To submit written letters to the Head of Risk Management, Compliance, Integrity & Audit Department or Head of Human Capital Department, where applicable.

Attention to:
Risk Management, Compliance, Integrity & Audit Department / Human Capital Department
Percetakan Nasional Malaysia Berhad,
No.1, Jalan Chan Sow Lin,
Chan Sow Lin,
50554 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur.
(Please refer to Appendix A – Whistleblowing Form)

5.3 The disclosure should include:
i) His/her name in the form, as disclosure expressed anonymously is much less credible, but will nonetheless be considered;
ii) Description of the improper conduct and the people/parties who are involved;
iii) Background of the incident, including the relevant dates and location of occurrence;
iv) How the improper conduct was detected;
v) Reason(s) why the Whistleblower is particularly concerned about this (e.g. it may result in loss of the Group’s assets/funds); and
vi) Particulars or production of documentary evidence and witnesses, if any.

5.4 It will be the task of the Investigation Team to assess, investigate and report on the complaint to the Management and recommend a course of action in a prompt and fair manner.
(Please refer to Appendix B – Whistleblowing Flowchart)

5.5 The Whistleblower shall not:
i) Contact the suspected personnel(s) in an effort to determine facts or demand restitution; and
ii) Discuss the case, facts, suspicions or allegations with anyone except with the Investigation Team.


The Whistleblowing Committee (WBC) shall comprise of the following permanent members:
i) Head of PNMB Group;
ii) Head of Human Capital Department; and
iii) Head of Risk Management, Compliance, Integrity & Audit Department.
The quorum for a WBC comprises three (3) members. The WBC may invite to its meetings any other persons, as it deems appropriate. The secretary for WBC shall be the Head of Human Capital Department.


7.1 Whistleblower who is a PNMB Group personnel will be protected from any reprisal as a direct consequence of the disclosure subject to the conditions fulfilled as in point 7.3. (‘Reprisal’ means disciplinary measures, demotion, suspension, termination of employment or service or any other retaliatory action). In the event that the alleged wrongdoing is not subsequently proven, the Whistleblower will also be protected from reprisal subject to the conditions fulfilled as in point 7.3.
7.2 Suppliers and vendors of PNMB Group and members of the public who become a Whistleblower will also be protected by PNMB Group as to his/ her identity subject to the conditions fulfilled as in point 7.3.
7.3 Protection to the Whistleblower will be accorded by PNMB Group only when the Whistleblower satisfies all the following conditions:
i) The disclosure is done in good faith, and is not frivolous or vexatious or is not made with malicious intent or ulterior motive;
ii) The whistleblower has disclosed his/her identity and contact details;
iii) The Whistleblower has not communicated the disclosure to any other party not related to the disclosure; and
iv) The disclosure made is not for personal gain or interest.
7.4 The personnel who making allegations or reports that prove to have been made without good faith will be subject to disciplinary action (which may include termination of employment). In the case of customers, suppliers, subcontractors or consultants, continuity of business relationship shall be reviewed.
7.5 Any form of retaliation undertaken by personnel against any Whistleblower for reporting an irregularity in good faith is prohibited and considered to be in breach of the Company’s Policy and Procedures. In such cases, disciplinary measures shall be taken against the said personnel. The disciplinary action may include termination.
7.6 The personnel who consider that they have been the victim of retaliation for reporting an irregularity or have good reason to believe or fear that they are exposed to the risk of retaliation as a result of their reporting an irregularity shall report the matter to the Head of Risk Management, Compliance, Integrity & Audit Department or Head of Human Capital Department, where applicable and request that protective measures be adopted. The protection against retaliation shall be extended to any other party associated with the personnel.



8.1 During the investigation stage, information on the case shall be restricted only to those who need to know of the matter, i.e. on a need-to-know basis. If need be, the Marketing & Communications Team shall be roped in to prepare an appropriate statement for release to the public.
8.2 The personnel involved shall be reminded to preserve the confidentiality of the matter.
8.3 The required announcement(s) as required by the regulatory authorities shall be made accordingly in compliance with the disclosure requirements of the relevant regulations.
8.4 Upon the completion of the whistleblowing process and procedures, the whistleblower will be accorded the privilege to be notified of the disclosure outcome.